Shipping Policy
1. Processing Time
1.1 Order Processing: Orders are processed within [1-3] business days. Orders are not processed or shipped on weekends or public holidays.
2. Shipping Rates & Delivery Estimates
2.1 Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout based on the shipping method chosen and the destination of the order.
2.2 Delivery Estimates: Delivery times vary depending on your location and the shipping method you choose. Estimated delivery times are as follows:
– Standard Shipping: [3-7] business days
– Express Shipping: [1-3] business days
– International Shipping: [7-21] business days
3. Shipment Confirmation & Order Tracking
3.1 Shipment Confirmation: You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
3.2 Order Tracking: The tracking number will be active within 24 hours from the time you receive the shipment confirmation email.
4. Customs, Duties, and Taxes
4.1 International Orders: Reads Netgraph Co. Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after Shipping are the customer’s responsibility (tariffs, taxes, etc.).
5. Damages
5.1 Damaged Goods: Reads Netgraph Co. Ltd is not liable for any products damaged or lost during Shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
5.2 Claim Process: Please save all packaging materials and damaged goods before filing a claim.
Return & Refund Policy
1. Return Policy
1.1 Eligibility for Returns: Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
1.2 Conditions for Returns: For a return to be eligible, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. Several types of goods are exempt from being returned:
– Gift cards
– Downloadable software products
– Some health and personal care items
2. Return Process
2.1 Return Request: To initiate a return, please contact us at support@readsnetgraph.comwith your order number and reasons for return. We will provide you with further instructions.
2.2 Shipping Returns: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
3. Refunds
3.1 Refund Approval: Once your return is received and inspected, we will notify you via email that we have received your returned item. We will also notify you of the approval or rejection of your refund.
3.2 Refund Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days. The time it takes for the credit to appear on your account may vary depending on your credit card issuer’s policies.
4. Late or Missing Refunds
4.1 Check Account Statement: If you haven’t received a refund yet, first check your bank account again.
4.2 Contact Credit Card Company: Then contact your credit card company, as it may take some time before your refund is officially posted.
4.3 Contact Your Bank: Next, contact your bank. There is often some processing time before a refund is posted.
4.4 Further Assistance: If you’ve done all of this and you still have not received your refund, please contact us at support@readsnetgraph.com.
5. Sale Items
5.1 Sale Items: Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
6. Exchanges
6.1 Exchange Requests: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@readsnetgraph.com.
7. Gifts
7.1 Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
7.2 Gift Purchaser Returns: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
8. Return Shipping Address
8.1 Shipping Liability: You should consider using a trackable shipping service or purchasing shipping insurance for items of significant value. We don’t guarantee that we will receive your returned item.
If you have any questions or need further clarifications regarding our Shipping and Return Policy, please contact us at: support@readsnetgraph.com
Reads Netgraph Co. Ltd
Nigeria
Thank you for shopping with us. Your satisfaction is our priority, and we strive to provide the best customer service possible.